Customer Service Advisor DUTCH 82 vues

Are you the first one to give someone a hand when in need? Are you quick to identify a possible problem? Have you got an analytical mind? If you speak Dutch, start helping people from an international office in Krakow!

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

 

Candidate’s profile

  • Very good Dutch language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows would be an advantage, MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

 

What we offer

  • Work in an international friendly environment for well-known global brands with colleagues from all continents
  • Clearly defined career path
  • Wide range of in classroom and/or online trainings in the field of your interests
  • Paid foreign language courses of your choice
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • Possibility to attend many cultural events, sport clubs, integration events, and volunteering programs
  • In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!

Information

  • Pays Pologne
  • Langue(s) parlée(s) Néerlandais, Anglais
  • Expérience Junior
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Multilingual Sourcing Recruitment Specialist

WiPjobs focuses its business on qualified, professional and skilled recruitment and HR consultancy but we also provide several other services. We mainly address our services to students and graduates who are making their first steps in the professional area or to those who are looking for a change and a new professional environment, on account of the current radical changes in employment throughout the Globe. “Our goal is to understand candidate’s needs and provide the best solution for the future employee and employer”

Information
  • Adresse Graniczna 57
  • Ville Katowice
  • Code Postal 40-018
  • Pays Pologne
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