Customer Service Trainer 373 vues

We’re currently looking for a Customer Service Trainer for one of our clients.

You will be responsible for performing training needs assessments, designing and delivering learning materials and for managing all phases of training interventions.

MAIN RESPONSIBILITIES

 

  • Identify training needs by evaluating strengths and weaknesses
  • Translate requirements into trainings that will groom employees for the next step of their career path
  • Build annual training program and prepare teaching plans
  • Develop or oversee the production of classroom handouts, instructional materials, aids and manuals
  • Direct structured learning experiences and monitor their quality results
  • Acclimate new hires to the business and conduct orientation sessions
  • Deliver training courses
  • Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work behavior
  • Periodically evaluate ongoing programs to ensure that they reflect any changes
  • Stay abreast of the new trends and tools in employee development
  • Identifying training needs by evaluating strengths and weaknesses
  • Translating requirements into trainings that will groom employees for the next step of their career path
  • Building annual training program and preparing teaching plans

 

Requirements

 

  • Fluency in English
  • Fluency in any other European Language will be a plus.
  • Proven experience in designing multiple training events in a corporate setting
  • Extensive knowledge of instructional design theory and learning principles
  • Proven ability to master the full training cycle
  • Adequate knowledge of learning management software
  • Familiarity with traditional and modern training methods, tools and techniques
  • Familiarity with talent management and succession planning
  • Ability to conduct cost-benefit analysis and calculate training ROI
  • Sound decision making and organisational skills
  • Ability to present complex information to a variety of audiences
  • Proficiency in MS Office and in database software
  • BS degree in Education, Training, HR or related field

Benefits

  • Full time position, 39h per week.
  • Salary: 17.000€ gross/year
  • A permanent presence of coaches who will facilitate your personal and professional development
  • Established career path to grow within the project
  • Bi-weekly, monthly or quarterly contests
  • Employment with the world’s largest provider of contact center services
  • Excellent work environment, great colleagues, social arrangements and personal development
  • Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team

 

 

Information

  • Pays Espagne
  • Langue(s) parlée(s) Anglais
  • Expérience Junior
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Informations Entreprise
  • Adresse Moll de Barcelona 26
  • Code Postal 08039
  • Pays Espagne
  • Téléphone 902 14 61 46
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