2nd Line Application Support officer 89 views2 applications

Responsibilities:

  • Providing IT support and troubleshooting via telephone, email, portals and remote support software
  • Working with local and international clients in various sectors
  • Delivering high level customer service to a wide range of users, including those with minimal IT knowledge
  • Maintaining and updating the knowledge base
  • Follow in depth diagnosis of issues and escalate to 3rdline support where applicable

Required skills:

  • Fluent in both written and spoken English
  • Excellent problem solving and analytical abilities
  • Familiar with administering SQL and ability to write SQL queries
  • Be able to prioritize issues
  • Administering applications such as MS SharePoint and/or Dynamics CRM will be considered an asset.

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Company Information
  • Total Jobs 34 Jobs
  • Category Human resources
  • Address GCS Malta 115A, Floor 1, Msida Valley Road, Birkirkara BKR 9022, Malta
  • Country Malta
  • Phone Number 20161010
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