Customer Service Advisor DUTCH 89 views

Are you the first one to give someone a hand when in need? Are you quick to identify a possible problem? Have you got an analytical mind? If you speak Dutch, start helping people from an international office in Krakow!

Job description

  • Handling incoming phone calls / e-mails from customers regarding technical issues related to hardware, software, and network
  • Delivering professional and prompt service to the customers
  • Keeping records of all customers’ enquiries in the reporting system
  • Analyzing and resolving most common enquiries by providing step-by-step solutions or using remote access to take control of the computer and solve the problem
  • Sending more complex enquiries to the relevant IT Support Team

 

Candidate’s profile

  • Very good Dutch language skills both verbal and written
  • Good English skills
  • Excellent verbal and written communication skills
  • Professional telephone manner
  • Basic experience in Windows would be an advantage, MS Office, MS based applications
  • Basic technical support experience an advantage but not necessary
  • Flexible, well-motivated team player, ability to work under pressure

 

What we offer

  • Work in an international friendly environment for well-known global brands with colleagues from all continents
  • Clearly defined career path
  • Wide range of in classroom and/or online trainings in the field of your interests
  • Paid foreign language courses of your choice
  • You will learn best practices and global business from experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
  • Possibility to attend many cultural events, sport clubs, integration events, and volunteering programs
  • In addition to the salary you will receive attractive benefits package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!

More Information

  • This job has expired!
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  • Country Poland
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