Identify strategic goals for the hotel and clearly communicate the critical role that each staff member has in their achievement Guest Experience.
Deliver extraordinary and unexpected experience that embraces what’s new/next in service, design, fashion, and music
Use guest experience metrics to exceed guests’ highest standards while proactively enhancing processes, products and services
Create strong loyalty to the hotel and brand by consistently exceeding guest expectations through first-class service and exceptional product quality.
Manage short and long-term financial health of the hotel
Analyze and identify financial opportunities including cost controls, productivity levels, and revenue generation
Deliver strong financial results by driving the revenue, profitability and market share expected of a top-performing luxury property
Apply strong interpersonal skills to establish and maintain favorable long-term, strategic relationships, including:
Build a culture of engagement and excellence where staff members are empowered to respond to guests’ needs.
Coach and develop leaders to create a strong talent pipeline.
Create lasting relationships with high profile guests, being attuned to global factors and customs when necessary. To be an insider for the city and area.
Initiate and maintain strong relationships with strategic hotel customers.
The General Manager will possess an excellent sense of luxury service quality and an understanding of the expectations of the trendsetting and trend-seeking guests. The candidate has experience with and understands the value of strong brands and how to play a role in promoting their growth.
The candidate will be an exceptional communicator and relationship-builder, who can inspire and engage staff. The ideal candidate continuously seeks to understand different viewpoints, and actively modifies his/her own behavior to adapt to changing environments. His or her strategic focus on driving the guest experience is achieved through clear objectives and holding staff accountable. Additionally, the candidate’s significant business and financial acumen will maximize business profitability.
Minimum Education: Bachelor’s Degree (preferred course of study in Business Administration, Hotel Administration, or related). In lieu of degree, significant additional experience will be expected.
Minimum Experience: 5 years of hotel operations leadership experience in roles requiring strategic decision making and financial / business acumen.
Excellent organizational, leadership, and communication skills
Evidence of cross-cultural awareness / experience.
We will provide the work placement/work permit (Visa) with our Corporate clients.
If you are interested by a position in Hospitality area, please, send us a resume thru email.
- Salary Offer 110.000 CAD a year.
- Job Address Vancouver
- Country Canada
- Language(s) English
- Level of Experience Senior