Malaysian Customer Service Representative 48 views

Job Description

  • Support and provide superior service via phones, e-mails, live chat, call or any kind as a receiver and caller; work strictly with the service protocol and guideline.
  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Communicating and coordinating with colleagues as necessary.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Impact the company’s bottom line by problem solving and turning frustrated clients into repeat customers
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every contact.
  • Take the extra mile to engage customers.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Meet personal/customer service team sales targets and call handling quotas.
  • Provide accurate, valid and complete information by using the right methods/tools
  • Follow communication procedures, guidelines and policies.
  • Work with customer service team leader to ensure proper customer service is being delivered

Requirements

  • Can speak, write and read English, Chinese and Malay language fluently
  • Need to have basic knowledge in Microsoft
  • Can work in shifting schedule
  • Good service mind and positive attitude
  • Patient and resilient
  • Fast Learner
  • Excellent presentation skills.
  • Excellent communications and interpersonal skills
  • Being consistent and disciplined
  • Proactively seeks improvements and solutions
  • Problem solving
  • Able to do several things at once
  • Able to deal with complaints and difficult situations

WE OFFER:

  • Working Visa
  • Travel Opportunities
  • Attendance Incentive
  • Annual Leave
  • Allowances
  • Medical Coverage
  • and MANY MORE!!!

Interested applicants may send your CVs to

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