Sales Operational Manager – Lisbon 295 views

The Operational Manager will be responsible for understanding the commercial and operational objectives for our customer. You will guide the team to direct the operation based on the agreed KPI’s and SLA’s. You will be responsible for areas such as customer satisfaction, achieving commercial results, whilst continuously improving the quantitative and qualitative operational performance.

Main Responsibilities:

-Manage the operation and being responsible for strategic decision-making;

-Defining and implementing action plans to achieve the expected results, working as a focal point between the client and Teleperformance;

-Actively collaborate with various corporate departments such as Quality, Training, WFM, IT, Recruitment;

-Operational contact for the client, including organizing reviews;

-Driving the P&L;

-Coaching and leading the team;

-Driving the operational results (SLAs and KPIs);

-Promptly take and implement all reasonably necessary actions and measures to address the relevant issues as communicated by our client;

-Manage the sales operation working towards team KPI’s and sales targets.

 

Qualifications

 

-Bachelor´s degree (MBA preferred)

-Proven managerial experience in a sales environment

-Strong experience of people management

-Excellent communication skills; You communicate easily with different types of traders

-Passionate about sales, technology and the internet

-Ability to speak and write English fluently

-2+ years of experience in advertising sales ( Google AdWords )

More Information

  • Country Portugal
  • Language(s) English
  • Level of Experience Expert
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We are the worldwide leader in outsourced omnichannel customer experience management. Teleperformance  connects  the biggest and most respected brands on the planet with their customers by providing  customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions. When your customers contact you or vice versa, we are there to support them and make sure they have a unique experience with your brand in all channels.

We constantly invest in research and development to get a deeper understanding of customers’ thoughts, behaviors and needs – for different countries, industries, channels and generations. We are experts in people interactions and it gives us the edge in delivering a superior customer experience in every contact.

For almost four decades, we have been helping our clients in 160 markets around the world strengthen their relationships with their customers.

Information
  • Street & Number Moll de Barcelona 26
  • City Barcelona
  • Zip Code 08039
  • Country Spain
  • Phone Number 902 14 61 46
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